Terms of use

The Service is operated by JF VENTURES, a société par actions simplifiée unipersonnelle with its registered office at 30 avenue des Peupliers, 44500 La Baule-Escoublac, France, registered under SIREN 988379095 (RCS Saint-Nazaire) and represented by its president, Julien Frèche. JF VENTURES owns the tulina.ai domain and publishes the Service under the Tulina name. Full publisher and hosting details are on the legal notice page.

Contact: legal@tulina.ai.

Tulina is infrastructure. It connects to the tools your company already uses, keeps context current across them, and carries out the operations that you, or the software you have authorised, ask it to carry out. Plans are Solo and Teams, alongside a forward deployed engineer engagement that carries no public price, and what each includes is set out on our pricing page or in your agreement.

We do not supply the artificial intelligence. Tulina carries no model of its own. The models and agents that work through the Service are yours, or third parties' that you have chosen and connected. We give them context and a way to act. We do not reason, decide, or generate on your behalf.

We improve the Service continuously and features may change. We will not remove a material feature from a paid plan mid-term without telling you.

Tulina is sold to businesses, not to consumers. By opening an account you confirm that you are acting for a company, or in the course of your own trade or profession, and not as a private individual. We may ask you to show it, and we may refuse or close an account opened outside that.

You need an account to use the platform, and you must be able to enter into a contract. Give us accurate details and keep them current. Accounts are personal: they identify one human, and they are not shared or transferred.

You are responsible for what happens under your account and for keeping your credentials safe. Tell us at security@tulina.ai as soon as you suspect unauthorised access.

A workspace belongs to the company that created it, not to the individual members in it. Administrators can invite and remove members, set roles, and reach the content in the workspace.

Content you contribute to a company workspace stays with that workspace when you leave it, and is not deleted because you left. If you use Tulina through an employer, that employer controls the workspace and we act on its instructions.

Tulina works by connecting to your other systems. When you connect one, you confirm that you are allowed to grant that access and to let us reach the data behind it on your behalf.

We hold the credentials and keys you give us encrypted, and use them only to run the Service for you. You can revoke any connection at any time, from Tulina or from the tool itself.

You remain bound by the terms of those third-party tools. We do not control them, and a change on their side may limit or break an integration.

You decide what Tulina may reach and what may be done through it. An action carried out through the Service is attributed to you, whether a person triggered it, a schedule did, or an agent you connected did.

Because the intelligence directing those actions is not ours, we do not review or validate what it decides, and we are not responsible for it. Model output can be wrong. Keep a human in the loop wherever an action is consequential, irreversible, or legally binding, and set the permissions you grant to match what you are prepared to have happen without you.

Where what you run through Tulina evaluates people or feeds a decision about them — screening candidates is the obvious case — complying with the law that governs it is yours to do. That includes keeping a meaningful human review, telling the people concerned, and holding a lawful basis for the processing. We supply the plumbing, not the judgment, and we do not inspect what your agents conclude.

Revoking a connection stops future actions. It does not undo actions already taken.

Your content is yours. Connecting a tool or putting data in Tulina does not transfer any ownership to us.

You grant us a non-exclusive licence, lasting as long as your account does, to host, process, and display your content strictly as needed to run the Service, keep it secure, and meet our legal obligations.

We do not train or improve any model or agent on your content. Your data is used to serve you, and for nothing else. We do not use it to build a product for anyone else, and we do not sell it.

You are responsible for the content you bring, including having the right to process the personal data in it. How we handle data is described on the privacy page, and, where we process personal data for you, by our data processing agreement, which forms part of these terms.

Do not use the Service to break the law, to reach systems or data you are not authorised to reach, to send unsolicited bulk messages, or to interfere with the Service or its other users. Do not resell it or rebuild it from the outside.

Security research is welcome if it stays within your own workspace and does not touch other customers' data. Report what you find to security@tulina.ai before disclosing it anywhere else.

The Service, the site, and everything we put in them belong to us or our licensors. These terms grant you the right to use the Service, and nothing more. You may read and share what is on this site; you may not republish it as your own or use it to imply an affiliation that does not exist.

We may name you as a customer and show your logo in our marketing materials. Tell us at legal@tulina.ai if you would rather we did not, and we will stop.

Fees are in euros, exclusive of tax, and payable monthly or yearly in advance. Invoices are sent by email.

Billing is per workspace and follows usage. The workspace is the unit we charge for: if your company runs several, each is billed on its own, and someone who belongs to two workspaces is counted in both. What counts as usage on your plan is set out in your agreement.

Subscriptions renew automatically at the end of each period on the same terms, and we charge the fees and taxes then due, unless you have cancelled. Fees already paid are not refunded when you cancel, or when we end access because these terms were broken. The exception is where we end access for reasons of our own, in which case we refund the unused part. If an invoice goes unpaid we may suspend the account.

You can cancel at any time, with no notice period, up to the moment your subscription would renew. Cancellation takes effect at the end of the period you have paid for, and you keep access until then.

We may end access if these terms are broken, if an account threatens the security of the Service, or if an invoice goes unpaid. We may also end it for reasons of our own, and when we do, we refund the unused part of what you have already paid.

When a subscription ends you lose access to the Service, so export what you need before you cancel. You can ask us to delete your content at any time, including after the account closes, and we act on it subject to anything the law requires us to keep.

We work to keep the Service available and accurate, and we provide it as is. Unless your agreement includes a service level commitment, we do not guarantee uninterrupted or error-free operation.

Nothing here limits liability that cannot be limited by law, including for fraud, wilful misconduct, gross negligence, or personal injury.

Otherwise, and to the extent the law allows, neither party is liable for indirect or consequential loss, including lost profits, lost revenue, or lost data, and our total liability for all claims is capped at the fees you paid in the twelve months before the claim arose.

Neither of us is in breach for a failure to perform caused by something outside our reasonable control, including an outage at a hosting, network, or third-party provider, for as long as that situation lasts. It does not excuse paying what is already owed.

We may update these terms as the Service changes. The version on this page is the one in force, and the date at the top tells you when it last moved. For a change that materially reduces your rights we will give notice by email before it takes effect.

These terms are governed by French law, wherever you are based. Any dispute falls to the competent courts of Paris.

Questions about these terms: legal@tulina.ai. Security reports: security@tulina.ai.